FAQ

General Questions

Do you have any retail locations?We currently have an online store only in order to decrease the extra costs that are associated with physical storefronts, such as rent, insurance, staff and so on.

Orders & Payment

How do I make changes after my order is placed?If there is a mistake made after ordering, please Email us at [email protected].How do I change the currency?You will see a currency widget where you can change it to the one you need at the top of our site.Which payment methods do you accept?We accept PayPal Express and all major credit cards.How do you secure my payment information?We take security seriously, and we do not process any of your payment information by ourselves. All payment on Geiana.com will be processed by PayPal.Is my personal information kept private?We are committed to protecting your privacy. We will not disclose information about our customers to the third parties except where it is part of providing a service to you, such as preparing a product to be sent to you. For more information, please check our privacy policy in full.

Geiana Jewelry

Are the stones real diamonds?Most of our rings are made of 925 sterling silver and the stones are Lab-Created Sapphires.Will this jewelry turn my skin green?Our jewelry won't turn your skin green. Jewelry that can turn your skin green is made of copper, however, all of our jewelry are made of 925 sterling silver.For the color plated jewelry, will the color chip off?The black/yellow gold/rose gold rhodium plating will not chip off if you take care of your jewelry since we have a rigorous quality control process.

Shipping & Return

Where do you ship to and how much does shipping cost?We offer FREE Standard Shipping on orders over $70.00. For more shipping info, please visit our shipping & delivery page.How long will it take to receive my jewelry?We will be processing your order within 4 hours after the payment for your order is completed. We have two different shipping options for our jewelry, Standard and Express shipping, so depending on shipping method you select when checking out. For more information, please check our shipping & delivery page.Will I have to pay customs duties, taxes or other fees?You will not be charged any consumption tax fees, however, you may need to pay customs duties by yourself.What if I don't like my jewelry after receiving?We have a 30-day return policy. If you don't like the jewelry you purchased after receiving, and you can return it in its original packaging. Your refund will be issued as soon as possible once we receive your returning jewelry.What is your return policy?We have an easy and hassle-free 30-day return policy. If you are unhappy with your purchase from Geiana.com, you may return it for a refund within 30-day of the delivery date. For more info, please view our 30-day return policy.What if I have a question that hasn’t been answered above?We are glad to help you with any questions you may have. Please just feel free to contact us.