All the items that we are selling online are covered by a one-year replacement policy, and it starts from the delivery date of the original order.
Customers will be responsible for any related shipping costs when shipping replacement.
1. Please submit a replacement request to our service E-mail: [email protected], and clear pictures that can show the jewelry issues must be attached in the E-mail.
2. Item(s) is qualified for replacement service, which is confirmed by customer service.
3. Re-shipping options and prices are sent to customer via E-mail by customer service.
4. Re-shipping cost is paid and shipping invoice# is provided by customer.
5. Replacement order is processed and will be shipped as soon as possible.