One-Year Replacement

All the items that we are selling online are covered by a one-year replacement policy, and it starts from the delivery date of the original order.

Customers will be responsible for any related shipping costs when shipping replacement.

Replacement Instruction

1. Please submit a replacement request to our service E-mail: [email protected], and clear pictures that can show the jewelry issues must be attached in the E-mail.

2. Item(s) is qualified for replacement service, which is confirmed by customer service.

3. Re-shipping options and prices are sent to customer via E-mail by customer service.

4. Re-shipping cost is paid and shipping invoice# is provided by customer.

5. Replacement order is processed and will be shipped as soon as possible.