30-Day Return & Exchange Policy

We offer a 30-day return & exchange policy to our jewelry as we put all of our customers in the first place always. If you are unsatisfied with your purchase from Geiana Jewelry, you can contact us to make a return/an exchange within 30-day from the delivery date.

Return & Exchange Conditions

1.It will not be accepted if the item(s) is returned without authorization.

2.The time period of return/exchange must not exceed 30-day and it starts from the delivery date.

3.Item(s) must be returned in its original condition when returning.

4.Customer must offer customer service the tracking# when return is shipped, or it will not be processed.

5.Any promotional gift(s) must be included in the package when returning item(s). Otherwise, the original price of the gift(s) will be deducted from the refund.

Non-Refundable Items

1.All the items with personalized customizations are non-refundable, and a re-stocking fee will be charged when exchanging.

2.Custom sizes are non-refundable (those sizes that we charge an extra $15).

3.Item is unable to be returned for a refund once the jewelry size tag is removed.

4.All the exchanged items/replacements are non-refundable.

Please Note:

1.All the returns will be processed within 3-5 business days after delivery, and the original shipping cost will be deducted from the refund when applying for a refund. A 20% re-stocking fee will be charged when returning 3 or 3 more items from the same order.

2.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Return Instruction on Regular Jewelry

1.Please submit a return request to our service E-mail: [email protected], and clear pictures that can show the jewelry still in its original must be attached in the E-mail.

2.Jewelry is qualified to return for a refund, which is confirmed by customer service.

3.Return instruction is sent to customer’s E-mail by customer service.

4.Jewelry is packed and shipped by customer, and customer needs to offer customer service the tracking# and shipping carrier via E-mail.

5.Jewelry in a new condition is confirmed by warehouseperson after delivery, then the refund is issued within 3-5 business days by customer service.

Exchange Instruction on Regular Jewelry

1.Please submit an exchange request to our service E-mail: [email protected], and the new item information (SKU#, Size, Metal Color, Stone color, etc.) must be included in E-mail.

2.Jewelry is qualified to return for an exchange, which is confirmed by customer service.

3.New item info is confirmed with customer. If there is a price difference that we owe customer, we will refund it to customer’s original payment method; if there is a price difference that customer needs to pay, customer service will E-mail the price difference link and help customer get it paid, meanwhile, please remember to offer customer service the new order# after payment.

4.Exchange instruction is sent to customer’s E-mail by customer service.

5.Jewelry is packed and shipped by customer following the exchange instruction, and customer offers customer service the tracking# and physical shipping address.

6.Replacement order is being processed and then will be shipped as soon as possible.

Exchange Instruction on Personalized Jewelry

Personalized jewelry is custom-made by customer's personal preference, and then customer does not need to return it when applying for exchange in order to shorten processing time.

1.Please submit an exchange request via service E-mail at [email protected].

2.Jewelry is qualified to return for an exchange, which is confirmed by customer service.

3.Customer's received item(s) will be considered as store credit when exchanging, and it equals the 60% of the original item amount that customer paid.

4.Customer needs to offer customer service the new item info-item#, size and so on; If there is a price difference that we owe customer, we will refund it to customer’s original payment method; if there is a price difference that customer needs to pay, customer service will E-mail the price difference link and help customer get it paid, meanwhile, please remember to offer customer service the new order# after payment.

5. All the exchange info is confirmed with customer, new/replacement order is processed by customer service and then it will be shipped as soon as possible with shipping notification.